Returns Policy
We have a QC team who tests your ordered products to make sure they are functioning correctly before they are packed and sent to you. In addition to the normal quality assurance checks, all the goods have passed in the factory line.
mckloskey.com's Standard Return Policies are only applicable to the products purchased by you directly from mckloskey.com. All returns require a Return Merchandise Authorization (RMA) number. The policy of Compensation First is available for all the problems.
Sweet reminder: Any lingerie items, disposable and Clearance items that have been used do not qualify for a return or exchange(Excluding the quality-related issues).
Unauthorized Return
Items returned by post office (maybe address changed, wrong address, no one at home or other reasons) without authorization of sertridge can only be refunded 80% of total order. If you still need the items, you may place a new order. If the items were shipped by Express, 100% of the item’s price will be refunded.
Customer should contact mckloskey Customer service within 7 days since shipment date when meet the problem.
Missing Item (Items missed completely or partially from an order)
sertridge will ship the missing item to customer once we check it.
If the item is just out of stock, full refund of the item’s price will be issued.
Customer should contact mckloskey Customer service within 7 days since shipment date when meet the problem.
Sweet reminder : remember to keep the package if “missing item” issue happens, because mckloskey may need it to solve your problem. Any confirmation that cannot be fulfilled successfully due to customers’ responsibility, mckloskey will refuse to solve this kind of problem.
Shipped but not Delivered
If the status of shipment is not updated and you still do not get the item after 45 days from the shipment (20 days for the packages shipped from US warehouse to U.S. or Canada) since the shipment date (Except Russia), mckloskey will reship the item to you.
In the force-majeure circumstances, mckloskey will take special actions to deal with this problem.
These circumstances include: flood, fire, earthquake and other natural phenomena, strike, acts or actions of governmental bodies.
Wrong Items Received
If you receive wrong item different from the item you ordered, you may send it back to sertridge. If you do not want to keep the wrong item, customers in U.S. may request for a Return Label from Customer Service Center. The other customers may get return shipping fee reimbursement.
Return shipping fee reimbursement is 30% of the item's price which should be less than $40.The maximum of return shipping fee reimbursement is $40.
If you like the wrong item, you may keep it and mckloskey will give you 30% discounts of its listed price. mckloskey will ship your original item in your order once we get your payment.
Unsatisfied Item
If you are not satisfied with the product purchased from mckloskey, you may return it for refund or exchange within 7 days after you receive the good or within 60 days after shipment if the delivery is not traceable ,and you should cover the returning fee. Please make sure the product you return is in the original packaging( all the accessories, including the retail box, manuals, cables, and all other items originally included in the product are intact) and the merchandise is in the same condition and will not affect our secondary sale.
If a reship is requested, mckloskey will assume the reshipping fee.
